As service sector businesses we know that the biggest asset in your organisation goes home every day and you have to trust that they come back the next day. The immense knowledge of your business and understanding of your customers  that your employees cary with them is indisputable. The question is why you are not […]

Loyalty can’t be bought. If it could, history would have been entirely different. Imagine a world where armies could be bought from under their generals, where companies could throw money at scientists and other creatives to purchase their creations, and the best personnel inevitably gravitate to the highest paycheck, with no other factors involved. The […]

According to the research, the single most common reason people give for leaving their job is bad management or supervisors. In fact, according to a Gallup poll that asked this question to over 1 million people, the number of people who have left a job because of the impact of their manager is as high […]

Nothing feels worse than having a boss who watches everything you do like a hawk. It’s like being a child again, and speaks of nothing more than a complete lack of trust. And the thing with trust is that once it’s broken, it’s almost impossible to get it back. This is especially lethal if the […]

Unhappy employees cost you money. According to Gallup, disinterested and unhappy employees cost the economy an average of $500 billion dollars yearly, due to low performance and unnecessary absences. One of the worst traits for an employee to work under is an atmosphere of micromanagement. In my working life, I’ve seen the impact this can […]

Amnesty, the global human rights organisation, recently had to launch an internal investigation over two staff suicides in a single year. This investigation found that staff were generally unhappy, but it wasn’t because of the misery and pain that they were faced with on a daily basis. Instead, it was a poor working climate, with […]

Executive Leadership programme

In business, everything starts at the top. A toxic boss affects every single person working under them, spreading that malaise amongst their team, killing drive and enthusiasm and causing people to become unmotivated and uninterested in their jobs. And yet it’s surprisingly simple to turn it around. Being a bad boss is easily avoided, if […]

Modern leaders require many traits to be effective and as a current or future leader yourself, chances are that you are practicing a number of these already. It is certainly of no surprise that leadership development programmes have become so popular. As with any talent, as leaders we know that constant awareness and ongoing improvement […]

A man was standing waiting for the bus, idly watching a group of children playing in a pond on the opposite side of the road. As he watched, one of the boys drifted away from the edge, arms moving above his head like he was panicking, but no one else seemed to notice. The man, […]