POLICY STATEMENT
Global Executive Business school recognises the importance of learner complaints and welcomes complaints as a valuable form of feedback about its services. We are committed to using the information we receive to help drive forward improvements.
This procedure outlines the aims of Global Executive Business school in dealing with complaints and sets out what you as the customer can expect when making a complaint regarding a service.
A complaint is a way of letting us know that you are not happy with a particular service. We welcome your feedback. A complaint may be about delay, lack of response, discourtesy, failure to consult or about the standard of service you have received.
So please let us know if:
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you think we have done something wrong
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we have not done something that we said we would do
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you are not satisfied with a particular service or set of services that we provide